Privacy Policy

Last updated: September 17, 2025

Company: BareNue — Mumbai, Maharashtra

1. Introduction

This Privacy Policy explains how BareNue collects, uses, discloses and protects personal information when you visit our website or purchase products. By using our website or services you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact & account data: name, email address, phone number, shipping and billing addresses, account credentials.
Order & payment data: order history, payment method information (processed securely via our payment provider), transaction records.
Device & usage data: IP address, browser type, pages visited, referral source, and other analytics collected via cookies and similar technologies.
Customer service data: data you provide when contacting support (emails, messages, call notes).

3. How We Use Your Information

We use personal information to:

Process and fulfill orders, manage returns and exchanges.
Provide customer support and respond to enquiries.
Send transactional communications (order confirmations, shipping updates).
Improve our website, products and services using analytics.
Comply with legal obligations and prevent fraud.

4. Sharing & Disclosure

We may share personal information with:

Service providers and logistics partners who help fulfill orders (couriers, payment processors).
Our professional advisors and third-party providers who perform services on our behalf (hosting, marketing, analytics).
Law enforcement or government agencies when required by law or to protect rights and safety.

We do not sell personal information to third parties.

5. Cookies & Tracking

We use cookies and similar tracking technologies to provide core site functionality, remember preferences, and collect analytics. You can control cookies through your browser settings; however disabling certain cookies may impact site functionality.

6. Payment Security

Payments are processed via our payment gateway providers. BareNue does not store full payment card details on our servers. We rely on industry-standard security measures and the payment provider's compliance to protect payment information.

7. Data Retention & Your Rights

We retain personal data for as long as necessary to provide services, comply with legal obligations and resolve disputes. Subject to local law, you may have rights to access, correct or delete your personal information. To exercise these rights, contact us at customercare@barenue.in.

8. International Transfers

To operate our services we may transfer personal information to service providers located outside your jurisdiction. We take steps to ensure an adequate level of protection for such transfers, including contractual safeguards where required.

9. Children

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to delete such information.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.